Support

When something is wrong.

Three routes, and what each is for. We would rather you used the fastest one than the politest one.

Window 2 is open until 02 Aug, 14:21 HKT. Scored runs are being accepted.

Where to go

A run went wrong: Open the run page first — every clip carries a verdict and an owner, and a failure we caused is already marked as ours and has not consumed your quota. If the record does not match what you saw, open a dispute from that page. Disputes are answered with the per-item evidence behind the number.
Something is broken: Email [email protected] with the run id if there is one. We answer within one business day, and that is a published commitment rather than an aspiration.
A security issue: [email protected]. If it is exploitable, say so in the subject line and we will look the same day. We will not take action against anyone reporting in good faith.
A question about the rules or the numbers: The FAQ covers most of them and the methodology page carries every formula with a worked example. If the answer is not there, that is a gap in our writing — tell us and we will fix the page rather than just replying.

/methodologyEvery metric, its formula, and the exact normalization applied before scoring.
/rulesWhat you agree to, what we agree to, and what happens when something goes wrong.
/datasetWhat the audio is, how it was processed, and why it sits behind an account.
/faqThe questions entrants actually ask, grouped and searchable.